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Customer Service Executive

Employment Type : Permanent

Location :   Vikhroli, Mumbai

Key Skills : Order Management,Order Processing, Customer coordination, Delivery Management, Logistics

Detail Job Profile :

Client Profile: MNC Manufacturer

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Designation:    Customer Service Executive

Department:    Customer Service

Reports to:      Supply chain Manager

Location:         Vikhroli, Mumbai

Qualification:  Diploma or Degree in Business, Logistics, Communication, related field  

Experience:    Minimum 3 to 6 year’s business experience in supply chain role.

Skills:  

  • Proficient in multiple PC software applications, including SAP.
  • Excellent interpersonal, problem solving and verbal and written communication skills are necessary. Decisive and efficient in dealing with customer problems or process issues. Able to work well in a team environment, communicate, mediate and solve problems with internal and external customers and within SCC functions.
  • Handled customer service other than India within Asia Pacific 

Key Interactions:

  • Well organized and team-oriented
  • Analytical Thinking.
  • Initiative.
  • Resource Utilization
  • Decision making

Job Description: -

  • Handling the order processing i.e. purchase orders, sales orders, stock transport orders, consignment orders.
  • Pro-active Order Tracking I.e. Tracking of shipments, documents, container, customs clearance status and updating the order status to customer every week.
  • Co-ordination with Imports for customs clearance of replenishment orders.
  • Weekly meeting with Sales & recording MOM with copies to concerned people.
  • Following maximum backup guidelines for smooth backup operations. 
  • Following the CS Process KPI’s.
  • Handling Trouble Shooting and Escalating Issues as required.
  • Make available systems & enabling technology a daily part of customer service operations.
  • Keep customer expectations & business expectations realistic and work to minimize customer dissatisfaction.
  • Participate fully in all system training provided, by attending, asking questions and being pro-active in relating issues to key user.
  • Communicate pro-actively with customer on ongoing basis including setting of expectations and resolution of supply-chain issues.
  • Complete projects that have been assigned to you in accordance with agreed deadlines, following up on all open issues and pro-actively seeking coaching when necessary.
  • Strive to develop stronger communications within the organization both inside and outside RSC.
  • The average target of CS Process KPI’s with =>90%.
  • Response time to internal and external customers with average =>95%.      

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Pl follows our company page:  https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltd

For Latest Updates on Job Opportunities, Interview Tips, Latest Trends in Hiring Process & many more

Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period. 

Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information.

Apply

Please follow our company page: https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltd
For Latest Updates on Job Opportunities, Interview Tips, Latest Trends in Hiring Process& many more
Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information.

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