Customer Service Executive
Employment Type : Permanent
Location : Â Vikhroli, Mumbai
Key Skills : Order Management,Order Processing, Customer coordination, Delivery Management, Logistics
Detail Job Profile :
Client Profile: MNC Manufacturer
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Designation: Customer Service Executive
Department: Customer Service
Reports to: Supply chain Manager
Location: Vikhroli, Mumbai
Qualification: Diploma or Degree in Business, Logistics, Communication, related field
Experience: Minimum 3 to 6 year’s business experience in supply chain role.
Skills:
- Proficient in multiple PC software applications, including SAP.
- Excellent interpersonal, problem solving and verbal and written communication skills are necessary. Decisive and efficient in dealing with customer problems or process issues. Able to work well in a team environment, communicate, mediate and solve problems with internal and external customers and within SCC functions.
- Handled customer service other than India within Asia Pacific
Key Interactions:
- Well organized and team-oriented
- Analytical Thinking.
- Initiative.
- Resource Utilization
- Decision making
Job Description: -
- Handling the order processing i.e. purchase orders, sales orders, stock transport orders, consignment orders.
- Pro-active Order Tracking I.e. Tracking of shipments, documents, container, customs clearance status and updating the order status to customer every week.
- Co-ordination with Imports for customs clearance of replenishment orders.
- Weekly meeting with Sales & recording MOM with copies to concerned people.
- Following maximum backup guidelines for smooth backup operations.
- Following the CS Process KPI’s.
- Handling Trouble Shooting and Escalating Issues as required.
- Make available systems & enabling technology a daily part of customer service operations.
- Keep customer expectations & business expectations realistic and work to minimize customer dissatisfaction.
- Participate fully in all system training provided, by attending, asking questions and being pro-active in relating issues to key user.
- Communicate pro-actively with customer on ongoing basis including setting of expectations and resolution of supply-chain issues.
- Complete projects that have been assigned to you in accordance with agreed deadlines, following up on all open issues and pro-actively seeking coaching when necessary.
- Strive to develop stronger communications within the organization both inside and outside RSC.
- The average target of CS Process KPI’s with =>90%.
- Response time to internal and external customers with average =>95%.
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Pl follows our company page: https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltd
For Latest Updates on Job Opportunities, Interview Tips, Latest Trends in Hiring Process & many more
Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information.
Apply
Please follow our company page: https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltd
For Latest Updates on Job Opportunities, Interview Tips, Latest Trends in Hiring Process& many more
Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information.