Customer Service Executive
Our Client: A world's largest provider of fleet of steel Intermediate Bulk Containers.
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(Please Note:- This position is on 3rd Party Payroll for 6 months Renewable contract)
Job Position: Customer Service Executive
Location: Vashi
Reporting to: Customer Service Manager
Criteria: Any Graduate with Min 3 yrs. of Exp into Customer Services
OTHER SKILL
- Good Inter-personal skills to liaise with internal and external customers.
- Good analytical skills and time management skills.
INTERNAL LIAISONS: This position requires excellent communication and teamwork with the Sales Team, Operations and Customer Service globally.
EXTERNAL LIAISONS: The position requires excellent working relationships and networking with potential and existing customers to promote the use of Company IBC throughout their supply chain.
JOB PURPOSE:
This position has the responsibility to provide customer service support to the customers assigned in the region, to closely assist the Customer Service Manager on demand supply plan, engaging with packers / end users and ensuring timely collection of IBC’s, ensure all Sales Orders are timely and accurately uploaded in the system and executed by Operations on a timely basis
JOB PROFILE :
- Reconciliation of stock cards against system inventory to assigned Packers / Consignee’s and to ensure accuracy.
- Physical Reconciliation with packer/consignee for stock count.
- Perform shipment confirmation and ASN for proper recording of bins movements.
- Provide support to Customer Service Manager on computation of Usage days and extended hire.
- Analyse daily demand& supply, identify gaps & take corrective actions proactively to achieve no short shipment- as per APO timelines
- Adherence to Company procedures such as APO Timelines, Damage recurrence, Early de-hire etc.
- Creating awareness in trade about Company procedures including Do’s and Don’t’s
- Timely upload of Sales order and Shipment Confirmation in the system through EDI
- Meeting with the customers assigned.
- Monitoring inventory ageing at customer locations covering India and sub-continent.
- Put necessary controls and measures in place for reducing damage instances
- Preparing sales contracts for trial and commercial bin management.
- Contributes to team effort by accomplishing related results as needed
- Data validation in the system for EH calculation.
- Data validation in the system for Damage billing calculation.
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Pl follows our company page: https://www.linkedin.com/company/pioneer-management-consultant-pvt-ltd
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Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nordo suppress any information.
To apply for this job, send your resume on pmcplconsultant@gmail.com