Technical Customer Service Engineer IN
About Client: MNC Manufacturing _______________________________________________________________________________________________________
Position: Technical Customer Service Engineer IN
Location: Pune/Bangalore
Reporting to: Head of TCS AEI IMEA
Criteria: Engineering Graduate (Mechanical, Electrical or Industrial Engineering) with minimum 5 years of relevant industrial experience in Power, Industrial Automation, Datacom and Telecom Industry.
Skills:
- Comprehensive knowledge and experience in MS Office & digital tools with excellent, written & oral communication skills, interpersonal skills, management skills and Strong leadership skills.
- Solid experience and technical acumen in customer dealing, production line process and engagement in key account managed customers.
- Must process ability to develop a deep understanding of the organizations business customers, solutions, regional operating models and think creatively when developing new solutions while solving problems.
Job Responsibility:
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.Recommends solutions and performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation.
- Reports quality issues / customers claims to relevant parts of the organization (incl. CCMS/ CAPRIS), works with application equipment to provide solutions to enhance customer adhesive related processes and reports technical results and contribute to customer presentation.
- Works effectively on SBU and/or Regional specific projects, contributes to project plans and helps the team to deliver project goals.
- May supervise the labxoratory work (incl. prioritization) for samples coming from customers, and report technical results to customers, also quantifies, documents and reports company’s solution value to customers.
- Responsible for products application / technical training of field sales forces and customers.
- Documents all activities in CRM tool (ACE) and / or in the TCS Lab Requests database, uses Electronic Lab Notebook to document all activities.
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members.
- Promotes internally SBU innovations and best learnings cross accounts, experience in power & industrial automation markets and technologies is a must.
- Respects and promotes the internal company SHEQ rules.
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Interested candidates please share your credentials with us. Please mention your complete profile
Your Total Experience in Technical Customer Service, Three Key Deliverable Roles, your role into customer service, your contribution, your achievement, Reportee | Reporting to, Reason for Career Move Decision | Your notice period | Your current salary | Your expectation
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To apply for this job, send your resume on pmcplconsultant@gmail.com