Steward
About Client: Reputed Brand In Hospitality Industry
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Position: Steward/ Trainee Steward
Location: Mumbai
Reporting to: Plant HR Leader
Criteria
- Diploma in Hotel Management with 1+ years of work experience as a Steward, Waiter, Restaurant Server or a similar job role in the Hospitality industry
- Complete knowledge of the industry and hygiene standards and safety regulations
- Excellent communication and interpersonal skills
- Strong presentation and multitasking skills
- Having a welcoming personality
- Good physical and mental strength
- Willing to work at flexible hours and on weekends
- Ability to work independently and collaboratively
- Highly motivated and detail-oriented individual
- Ability to offer enhanced customer experience
Job Responsibility
- We are looking for a friendly and polite Steward to be a part of our team. You will be primarily responsible for providing the guests with a pleasant dining experience. You should be able to set up tables with tablecloths and decorative items such as candles and flowers. You should be able to present the menus to the guests and assist them with any queries.
- Besides, you will also responsible for keeping the bar and restaurant area stocked with all the necessary items. You will be reporting and coordinating your day-to-day duties with the Restaurant Manager
- As a Steward, you should be able to work for flexible hours and on weekends. You should be familiar with the Hospitality industry regulations and maintain good hygiene standards at all times. Moreover, you should be able to provide excellent customer service.
Key Deliverables
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of the organisation should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the organisation when necessitated by circumstances and as mandated by the General Manager.
- This would be over and above regular stipulated responsibilities and duties
- People Management : Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments productivity, morale and guest service.
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To apply for this job, send your resume on pmcplconsultant@gmail.com