Pioneer Management Consultant Pvt Ltd

Customer Account Specialist

By Admin

About Client: Manufacturing into Speciality Chemicals

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Position: Customer Account Specialist

Location: Pune( Koregaon Park)

Reporting to: Sales Manager

Criteria: Any Graduate with 8+ years of experience in Customer Service

Job Profile:-

Responsible for building and maintaining a close working relationship with existing and new customers and Working effectively with sales, logistics, technical, manufacturing, to ensure customer requirements are met.
Responsible for updating customer payments and also sending payment reminders to the customer on a regular basis.

Job Responsibility:

Order Management

Order to be entered into SAP on receipt of the same from the customer with valid PO or email confirmation from the sales person of no PO is available.
Check for errors in the order and also look for certain specific conditions from the customer for the same.
Check previous orders from customer for code and pricing if in doubt. Liaison with plant and logistics for manufacture and dispatch of order.
Dispatch details to be sent to the customer either the same day or next day morning.

Problem Solving

Respond quickly to customer complaints and issues. Work with plants, logistics and other customer account specialist to resolve scheduling conflicts, delivery issues and carrier complaints.
Anticipate change and arrive at creative solutions.

Building and maintaining close working relationships with Customers –

The person has to interact with all the customers. On receipt of orders, feedback has to be given to the customer about delivery schedule, availability of material. If required, quotation to be sent across to customers in case the sales person is traveling. As and when required a proforma invoice to be sent.
Ensure that for advance payment customers, payment is credited before dispatch of material.

Customer Master Data & Accounts receivable management

Ensure pricing is correct, create and maintain accurate customer data relating to confirmed POs and enquiries.
Work in close coordination with the sales team and Finance, sending statements of outstanding dues to customers and follow up for payments. Also check for credit limits and overdue for each customer and inform the sales team.

Forecast Management

Work with sales, customers and manufacturing to support an accurate forecast of customer requirements.

Additional Responsibilities:

Making reports for the Commercial Director and sample requisition list and any other key responsibilities which gets added over a period of time.
Daily sales report to be sent across to the sales team.