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Technical Support Engineer

Employment Type : Permanent

Location : Navi Mumbai

Key Skills : Technical support , Automation, Technical Service, Technician , PLC, Embedded System, SAP, Robotics,

Detail Job Profile :

About Client: Automation
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Position: Technical Support Engineer

Location: Navi Mumbai

Reporting to: - Technical Director

Criteria:  B.E /B Tech/ Diploma in Electronics & Telecommunication / Electronics with 2+ Year of experience from similar domain preferred

Technical Skills Required:

  • Programming Language: C, C++, Python, Node Red, Raspberry PI, API, SQL, Database, REST API, Docker Container etc.

  • Protocol: UART, SPI, I2C, Profibus, Profinet, CANopen, Ethernet/IP, Modbus RTU, IO-Link ,OPC UA, MQTT etc.

  • PLC/DCS/SCADA: Siemens, Rockwell, Schneider, ABB, Matrikon, Kepware, Codesys etc.

  • Field device: Drives, Motion Controller, Robotics, MFMs, HMIS etc.

  • Embedded Systems: Microcontroller/SOC/ASIC, ARM programming, STM32, PIC, NXP processor, PCB Layout

  • Operating System: Windows, Linux

  • Industry 4.0: SAP, IBM, Microsoft Azure Cloud Connector, Server Hosting, Dashboard, DataBase Management etc.

Soft Skills Required:

  • Fluent English Communication

  • Team Player

  • Innovative

  • Problem Solver

Job Responsibilities:

  • Development & Technical Support for resolution of Gateway, PC Cards, Embedded modules/ASICs, customized solutions ,based on our network controller, real-time kernel and protocol stack; Industry 4.0 & all company’s Products related queries of customers

  • Troubleshoot, Research, Bug reporting, Diagnose, Document and Resolve technical issues.

  • Evaluate communication technologies & implement solutions at customer end, prepare demo kits

  • Prepare technical mailers for customers

  • Provide response to requests for technical data, application data, test data and field issues

  • To provide complete technical support and product training to all customers as well as internal team, channel partners.

  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks

  • Provide a high level of technical support to the customer base with a high focus on business growth.

  • Initiate and build relationships with customers to enhance long term business prospects

  • Analyzing scope of work, developing concepts together with customer, project management, customer training.

  • Support to Sales & Marketing activities by providing product technical data

  • Ready to travel throughout India for customer support, installations etc. as & when required

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Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
Pl note: Our client have stringent reference check policy, so pls do not provide any mis-leading information nor do suppress any information.

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