Manager-Customer Support
Employment Type : Permanent
Location : Pune
Key Skills : Sales, Business Development, Techno commercial, Customer Relationship Management, Technical Sales
Detail Job Profile :
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Email: pmcplconsultant@gmail.com | cv@pmcpl.com
About Client: MNC-Chemical Manufacturing
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Position: Manager-Customer Support
Location: Bund Garden, Pune
Reporting to: Director Sales & Marketing
Criteria: Any graduate with 7+ years of experience in Technical Service from Any Manufacturing Industry.
Key Skills:
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Strategic thinking
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Interpersonal skills
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Negotiation
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Good English Communication Skills
Responsible for:
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Implementing sales & marketing strategy
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Achieving sales, profit and cash flow targets
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Developing and maintaining strong high level contacts at key customers
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Managing and developing sales and marketing team members
Appropriates:
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Lead business growth in the region
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Manage a team of customer support executives
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Analysis, monitoring and evaluation of markets with respect to sales potentials, competitor´s activities as well as collaboration on annual sales planning
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Monitoring of development trends at customers, early identification of and influence on customer´s aims in engineering and purchasing
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Establish and maintain reliable customer relationships in the region
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Major contact to the customer concerning commercial and - if necessary – technical issues; understand and present technical concepts, internally and externally
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Examination of contracts and documents (purchase, warranty conditions, purchase orders, etc.)
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Elaboration of quotations and negotiations of them with the customers in accordance with the Head – Customer Accounts
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Ensure 100% delivery record is maintained to customer
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Ensure delivery of product and services to achieve Customer delight
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Timely collection of all outstanding payments and C-Forms
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Overall responsible for all godowns in the region for stock maintenance - Work in them with plant teams
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Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
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